AI call answering is being sold as a way of replacing receptionists and salespeople to save money and scale business processes. The truth is that whilst AI call answering is a huge opportunity for small businesses in 2026. It is…
VoIP phone systems allow financial advisors, accountants, and professional service providers, that need to record conversations to simplify MiFID II compliance. While MiFID II is finance-specific, the same principles of transparency, accountability and clarity also apply to legal, property, and…
All to often, Business Telephony can be seen purely as a business expense and not an asset that can help improve efficiency and fuel growth. When phone systems are working their benefits can be overlooked, because they’re a utility service…
Business broadband is full of technical terms that can make it harder to compare your options and make decisions about the right service and provider for you. Too often the acronyms can hide what really matters to your business which…
We’re pleased to confirm that there will be no price rise on telephony services with Peterborough Telecom in 2025. While inflation and costs have seen many telecom providers increase again this year, we’re keeping things simple and fair. Telephony Industry…
To some of the businesses we speak to, Telecoms contracts can feel like a scam. Companies ask clients to sign five-year contracts, which only makes sense for the provider. With a pressing need to be connected, businesses sign up trusting…
The most frequently asked questions about Business VoIP Phone Services and the benefits of VoIP for your business With the Phaseout of ISDN Systems imminent, the technology that we are using to communicate is changing. Voice over Internet Protocol (VoIP) is…
Using an App for VoIP Telephony Numerous businesses found flexible ways of working from anywhere (WFA) when the UK entered lockdown for the first time in March 2020. Remote working, home working, and flexible working policies existed long before COVID-19…
What is Microsoft Teams? Microsoft Teams is a unified communications (UC) application, a collaboration tool, that comes as an add-on to Office 365. The Launch and its Adoption The idea behind Teams was to create clearly defined group (team) spaces…
Telephone System Integration Modern VoIP Telephone Systems with CRM product integration boost the power of both platforms. Weekly calls analysis through telephone system integration with reporting tools also benefit businesses looking to improve customer experience. We discuss this subject in…