Business VoIP Phone Services

The most frequently asked questions about Business VoIP Phone Services and the benefits of VoIP for your business

With the Phaseout of ISDN Systems imminent, the technology that we are using to communicate is changing.  Voice over Internet Protocol (VoIP) is the future of business telephony.

After years of doing things the same way, a common hesitation with business owners is that your team may be hesitant to embrace a switch to a new VoIP communications system.

Change can be scary and both you and your staff may have concerns about the new technology, and what the change will mean for you all on a daily basis.

ISDN based phone services have been used reliably for many years but there is no need to hesitate in your migration to a VoIP communications system. As a local specialist supplier of managed hosted telephone systems Peterborough Telecom can answer any question you have on the subject

We have put together a few of the most commonly asked questions about Business VoIP Phone Services and have answered them as clearly as possible to reassure you and your staff that the transition is beneficial both financially and from a productivity perspective.

Business Voip Phone Services FAQ’s

1. What does VoIP stand for?

VoIP is the abbreviation for Voice over Internet Protocol.

2. How does VoIP technology work?

A super simple way of explaining how VoIP works. VoIP uses the internet to make phone calls by taking analogue voice signals and converting them into digital signals. These signals are then sent as data over your broadband line.

If you have used a system like Skype, then you have has used VoIP to communicate. It is more efficient to transmit a signal digitally than analogue, and that efficiency means it costs less.

3. What features do VoIP systems provide to a business?

Some of the features available with VoIP phone system include

• Dynamic call handling,
• Pre-recorded messages,
• Seamless transfers at the touch of a button.

Business VoIP Phone Services completely erase the barrier between phone systems and internet browsers.  You can engage in video calls with any compatible device (smartphone, tablet, laptop, VoIP phone).

Importantly from a business perspective you can incorporate other communication services like teleconferencing, instant messaging, receive voicemail, and much more.

4. If VoIP phones are so feature rich are they secure?

VoIP uses your broadband lines to make calls, so as long as your internal network is secure, then your phone network will be too. As with all IT / Electronic equipment ensure you are using a trusted and competent IT Support Provider so the risk of falling victim to hacking or cyber-crime is minimal. Peterborough Telecom ensure that security is a priority when we look at your system in readiness for VoIP. We are happy to liaise directly with your in house IT Team or your external IT Support Provider

5. What equipment is required to use VoIP?

Compared to traditional ISDN networks there is little on-site equipment required and importantly you only pay for the users you need.

The only telephone equipment you will need onsite are your desk phones, and a means of powering them. This could be by way of individual supplies for each phone, or more efficiently from a Power over Ethernet (PoE) switch.

Besides the cost savings, setting up and maintaining a VoIP system is a much simpler job than with traditional telephone systems. Many changes, improvements and additional services can be implemented remotely at a time to cause minimum business disruption.

6. Are Business VoIP Phone Services complicated to use?

NO!!

Although feature-rich and completely modern, VoIP telephones function much the same way as an old fashioned handset.

At Peterborough Telecom we take the time to configure the VoIP phone with the same keypresses to pick up, and transfer calls.

Peterborough Telecom don’t just shift boxes we provide a business with full support when we introduce telecoms solution to businesses. Giving you the confident to use your new system and benefit from its functionality. Expert training from specialists will cover the aspects of the system you have chosen, to give you complete peace of mind

7. Is it true that VoIP sound quality is poor and unreliable.

NO!!

A persistent myth surrounding VoIP is that because it relies on internet connections, the voice quality will suffer. This VoIP myth started from the very early days of VoIP when networks were slower and less sophisticated.

Broadband performance has moved forward massively. Current internet and 4G connections represent a huge leap in technological progress. What you need to ensure is that you have the bandwidth to support your network.

So the better your business broadband connection, the higher quality your VoIP business telephone system will provide.

Prioritising your voice traffic, and reserving the bandwidth it will need across your internet connection, gives the quality of service (QoS) required. Techniques like these help preserve quality, high definition, voice services alongside computer data traffic

8. If VoIP is so good it must be expensive?

NO!!

A very common myth is that Business VoIP Phone Services are expensive. Actually with Business VoIP Phone Services you will save money. Benefit from free calling features, lower international calling rates, as well as lower monthly service costs. The feature-rich element of VoIP systems means that you can get rid of single-use devices and enjoy voice, video, voicemail and more in one device.

8. Is VoIP only suitable for large companies?

With Business VoIP Phone Services you don’t have to be a large company to benefit. Many Cambridgeshire businesses with 4 or more handsets have benefited from this truly versatile communications solution.

As a small or medium sized business you can benefit from VoIP because it’s so easy to set-up and use, and you can add new phones as your business grows. Plus you can benefit from various business features that come with the system, adding to the professionalism of your company.

Are you ready to discover more about upgrading your business phone system to a VoIP solution? Do you have more questions? The Peterborough Telecom team are always happy to help. Call us today on 01733 963111, or email: advice@peterboroughtelecom.co.uk. You can also fill out a contact form

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