Five Signs Its Time To Change Your Business Phone System

Changing your business phone system is an important business decision that requires strategic thought and consideration of how such a change may impact your business in the short and long term.

The main reasons people change their phone system stem from the obvious such as poor connectivity, service or rising prices to more strategic reasons around improving the functionality, collaboration and communication within the business.

Yet many businesses hold on to their old system for far longer than makes sense from a business perspective, with the fear of the unknown and inertia playing a key role in preventing businesses from making the switch.

Particularly when combined with worries about making sure there are no hiccups during the switchover, as minimising or removing downtime and keeping your existing numbers are key concerns we hear from potential clients almost every day.

Both these can be overcome by finding the right provider who understands your needs and how to best plan your service migration effectively.

Let’s breakdown the signs that, despite the inertia, indicate it may be time to change your business phone system.

Currently using PTSN or ISDN Based System

BT is shutting down PSTN and ISDN phone lines, meaning businesses still relying on traditional landlines will eventually lose service. If your system depends on these networks, you may have already noticed a reduction in the level of support you receive or a significant increase in the cost of keeping them maintained.

Now is the time to start planning for the switch to a VoIP (Voice over Internet Protocol), cloud-based, solution so you can do it on your terms and get the benefits of switching over sooner rather than later.

Being Stung By High Costs Or Long Term Contracts

If you have a system that requires the purchase of expensive handsets or ties you into a contract for more than 1 or two years then it may be time to look for an alternative.

Especially if that company wants a five-year commitment. The needs of your business will change in this time, so it may be time to look at a solution that suits you better. One that will flex and change as your business does; whilst also being a lower cost option that offers more opportunity in terms of contract length.

Team Adopting More Remote Or Hybrid Work

If your team works remotely or in a hybrid way and your telecoms is struggling to keep up, then now might be the time to invest in a digital phone system.

Upgrading to a cloud-based phone system enables employees to make and receive calls from anywhere, using their laptop, mobile, or VoIP handset.

Meaning your business and your employees can be productive wherever you work.

Clients Frustrated by Poor Call Quality

If your current system is unreliable with dropped calls, poor audio quality or limited customer service capabilities, it may be time to act.

A modern phone system offers crystal-clear call quality, AI-powered call routing, and advanced features to improve customer experience.

Worried About Security and Compliance

The number of phishing and scams in on the rise, if you are worried that your existing system is vulnerable as you don’t get enough screening or protection then it may be time to change system.

A new phone system provides end-to-end encryption, automatic call rerouting, and built-in compliance measures to protect your business. Simply cut down on the nuisance calls you receive by working with your supplier to create selective call rejection lists, or block lists.